Shipping & Returns
Shipping
We provide free shipping to all our destinations in the Philippines. We assure that all items are packaged securely to ensure that your jewelry will be safe while in transit to your provided address.
We make certain to give every order the level of detail that gives you the best Pristine Paradigm experience. Each piece is crafted-to-order and will take 20-25 business days, excluding weekends and holidays and a delivery period of 5-7 business days.
For items that are on-hand, we have a processing time of 2-3 business days. Once shipped, we have a 5-7 business days delivery timeline.
We can also arrange for international shipping which will take 7-10 business days after production. Please see shipping rates in the table below.
| Location |
Rates |
| Asia |
Php 2,500 |
| Australia and Oceania |
Php 3,000 |
| North America |
Php 3,500 |
| Europe |
Php 3,500 |
| Middle East | Php 4,500 |
| South America | Php 4,000 |
Returns
Pristine Paradigm is dedicated to providing our customers 100% satisfaction with our products. If you are not satisfied with your order, we would be happy to return or exchange your item, subject to the terms and conditions of this return policy. No refund will be given on any item unless the finished product is deemed to be misdescribed, faulty or defective.
Except as provided below, we allow the following reasons for returns:
1. Repair
Item has 3 months warranty from the date of purchase against any manufacturing defect. Warranty does not cover any damage to, or loss of gemstones, additional fees pay apply for this. Warranty does not cover damage caused by wear and tear, accidental damage, loss or theft. Any work, repair or modification of your jewelry not conducted by Pristine Paradigm will void the warranty.
2. Resizing
For vermeil orders, the resizing fee is Php1,500, which already includes repolishing and replating. For solid gold, we will have it resized for FREE for the first time. Additional fees may apply for bigger sizes as more metal may be needed.
3. Replating
If you feel like your jewelry needs a refresh to bring back its original shine and color, we also offer replating services. The fee is Php1,000 but it's FREE for the first time and if within a year of purchase.
4. Wrong Item
If you received a wrong item, kindly send it back to us and we will send you the correct item.
You may send the item back to us at your convenience. For reason of wrong or faulty product upon receipt, we will refund the shipping fee. For all returns, we will send you back the item for free (if you are within the Philippines). Please note that the processing time for returns is 20 business days. For further instructions and delivery details, please read here.