Terms & Conditions
By completing your purchase on Pristine Paradigm, you agree to the following terms and conditions:
1. General Information
These Terms and Conditions apply to all transactions made on pristineparadigm.com. By accessing our website and placing an order, you agree to be bound by these terms, along with our Shipping & Returns and Privacy Policy. These also include custom orders processed by our team through our official platforms (i.e. Facebook, Instagram).
2. Product Information
We make every effort to ensure that the descriptions and images of our products are accurate, but we cannot guarantee that all colors, sizes, or specifications are exact representations of the items you will receive. Variations may occur due to lighting or other factors.
3. Pricing and Payments
All prices listed on our website are in PHP (Philippine Pesos) and are subject to change without notice. Payment is due in full at the time of purchase. We accept major credit cards, debit cards, and other payment methods available at checkout.
4. Processing and Production Time
Please kindly note that our processing time is standard across all orders. We cannot expedite this process, as this has been streamlined to ensure the items produced are up to our standards. Our team will try our best to ship out your order as soon as possible, but we cannot guarantee delivery any earlier than our standard processing time. Additionally, please also note that any changes made to the order after confirmation will reset the processing time.
5. Shipping and Delivery
For items that are crafted-to-order, we have a processing time of at least 20-25 business days after payment confirmation prior to shipping. For on-hand items, we have a processing time of 2-3 business days prior to shipping out.
Shipping times may vary based on your location and the shipping method selected. Please refer to our Shipping & Returns page for specific delivery times, policies, and tracking instructions.
Please note that customs duties and taxes are the responsibility of the customer, especially for international orders. For any delays after shipment of order, we have no control over the shipping process after the package has been dispatched. Kindly contact the courier directly once order has been dispatched.
6. Returns and Exchanges
We hope you love your purchase! However, if you're not completely satisfied, our returns and exchanges policy allows you to return or exchange items within 7 days from receipt of your order. The items must be in original condition with all inclusions intact. For more details, please visit our Shipping & Returns page.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@pristineparadigm.com with your order number and clear photos of the item and damage. We will guide you through the process of exchanging or returning the damaged product. Damaged or defective items must be reported within 1 week after receipt of order.
8. Discount Codes
Discount codes must be entered at checkout to apply. We are unable to manually apply discounts after an order has been placed. Only one discount code may be used per order, unless explicitly stated otherwise. Discount codes are not valid on previously purchased items, gift cards, items that are already on sale, or in conjunction with other promotions, unless specified. Discount codes may have expiration dates or be limited in quantity. We reserve the right to modify or cancel discount codes at any time without prior notice. Misuse of discount codes, including but not limited to unauthorized sharing or publication, may result in order cancellation and account suspension.
9. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Gift cards do not expire and may be redeemed online at checkout. Lost, stolen, or damaged gift cards will not be replaced. Please treat your gift card like cash. Gift cards may not be used to purchase additional gift cards. Orders paid with gift cards are subject to the same return and exchange policies as other purchases. Any eligible refund will be credited back to the original gift card used.
10. Customer Information
You are responsible for providing accurate and up-to-date information when placing an order. Please ensure your delivery address is correct as we are not liable for any errors in shipping caused by incorrect information. Additionally, any changes made post-order is finalized once you’ve an edited order confirmation via email.
11. Order Cancellation
Once an order is placed, we begin processing immediately. Please kindly note that we do not offer cancellations for finalized orders. We urge our customers to thoroughly review your order prior to payment. However, you may return items that do not meet your expectations following our return policy.
12. Intellectual Property
All content on our website, including text, images, and design, is the property of Pristine Paradigm and is protected by intellectual property laws. Any unauthorized use or reproduction is prohibited.
13. Privacy Policy
We value your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your data as described in our privacy statement.
14. Limitations of Liability
Pristine Paradigm is not liable for any indirect, incidental, or consequential damages resulting from the use or purchase of products through our website. Our liability is limited to the total purchase price of the product(s) in question.
15. Modifications to Terms
We reserve the right to update, modify, or change these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them regularly.
16. Governing Law
These terms are governed by and construed in accordance with the laws of the Philippines. Any disputes will be resolved in the courts of the Philippines.
By checking the box, I confirm that I have read and agreed to the Terms and Conditions, Shipping & Returns policy, and Privacy Policy of Pristine Paradigm.
If you have any questions or concerns about the Terms and Conditions or the practices described here, please contact us here.