How to Return Your Item/s

We’ve made our return process simple and smooth for you. Here's how it works:

Step 1: Reach Out to Us

If you’re experiencing an issue with your order, please contact our Customer Experience team first. We’ll assess your concern and inform you of any applicable return or service fees.

Step 2: Settle the Return Fee

Once assessed, you’ll be guided on how to settle the applicable fee (if any). After your payment is confirmed, you may proceed to the next step.

Step 3: Fill Out the Returns Form

Kindly complete our official Returns Form with the required information.

Step 4: Pack Your Return

Please place the item in its green jewelry box only and take a clear photo of the package along with the tracking number.

📦 Important Reminder:
Only include the item and the green jewelry box in your return.
Do not include the large box, certificates, or any other freebies.
Pristine Paradigm will not be liable for any loss or damage of these items if sent back with your return.

If you're based in Makati or nearby, we offer same-day return options via:

Lalamove or your preferred courier
Drop-off at our Makati HQ — Available Monday to Friday, from 9:00 AM to 3:00 PM

Just let us know which method you prefer when coordinating with our team. We’ll provide the necessary instructions and address details.

Once your return is sent, kindly upload the tracking information or courier photo through the form, and notify us so we can monitor the package.

If you have any questions or need help at any stage, our team is always here for you!